Dear FAmily member,
With heavy hearts, we have made the difficult but necessary decision to close all First Ascent locations from Tuesday, March 17th until Tuesday, March 31st to do our part to protect our community in the face of the COVID-19 pandemic.
The health and wellness of our community is at the heart of our mission. We know that climbing and connecting with others is an enormous part of your well-being; the same is true of us and our staff. We wanted to stay open for our community during this crisis, but after carefully monitoring the spread of COVID-19, we believe that temporary closure is best for the community at large.
We are committed to continue paying our staff during the closure. FA Members: those of you who are financially able, please consider keeping your membership active during the crisis. First Ascent is a locally owned business with limited resources, and your continued support will help us care for our staff and bounce back when the crisis is over.
If you are unable to keep your membership, we understand. We will issue a credit for the time we are closed to any member who requests it via the Membership Change form at firstascentclimbing.com/change. Credits can be issued immediately, applied to the next month’s membership dues, or added as a membership extension for One-month and Annual Members. Please be patient while we process your request.
We plan to re-open on Wednesday April 1st, but much is still uncertain, so we will update you as the situation unfolds. Starting Thursday March 19th, staff will be available at each FA location to answer questions or help you retrieve any items you left in the gym – keep an eye out for the schedule coming shortly. We will deep clean each facility before we re-open our doors so we can all have a fresh start when this crisis is over. If you have any questions or concerns in the meantime, please fill out our Contact Us form and we’ll be happy to answer them.
Lastly, we want to encourage you to take care of yourself and others in the midst of this challenging moment. If you are able, look out for elderly neighbors or others who self-quarantine and need support with groceries or other items. Support other local businesses if you can; we know they feel the impact. And take time to express love, gratitude, and words of affirmation to those around you.
From the bottom of our hearts, thank you for your support, patience, and understanding during this trying time, and most of all, thank you for being a part of the First Ascent community.
Much feels uncertain right now, but one thing is certain: a rope of many strands is not easily broken. We will get through this – together. And we look forward to climbing with you again soon.
~Dan, Joe, Jon, & Dave | The First Ascent founders